Thank you for shopping with us. In our effort to ensure your safety and comfort, we would like to clarify that products cannot be returned or exchanged, except in the following cases only: if the product arrives to you damaged or with a manufacturing defect, provided that it is refused upon receipt before signing. Opened products or products that the customer has consumed from are not allowed to be returned. To return or exchange a damaged, defective, or incorrectly sent product, we are happy to have you contact customer service via phone call or WhatsApp message, attaching the shipment number or invoice number, on the same number. The return or exchange must be made on the same day of receipt and within the first two hours only from receiving the order. The product must be in its original condition upon receipt, without use or any change in shape or appearance. We always strive to satisfy you, and the procedures for return or exchange may take up to (3) working days from the date we receive the product. If a refund is requested, the value of the damaged or defective product will be refunded after it reaches us and its condition is checked, and the amount will be transferred within a maximum of (3) working days.
